Privacy & Cookie Policy
Your privacy is important to us. This Privacy Policy (“Policy”) describes how modchange.comand its affiliates and subsidiaries (“we”, “us”, “our” or “modchange.com”) collect, use, and share personal information in connection with the modchange.com websites we provide which link to this privacy policy (collectively, the “Sites”), our modchange.com services, events, offerings, and digital products, our modchange.com social media pages, and our modchange.com email and other electronic communications (collectively, the “Services”), and the choices you have with respect to your personal information.
We reserve the right to change this Policy at any time. We will notify you of any changes to this Policy by posting a new Policy to this page, and/or by sending notice to the primary email address specified in your account or other means. You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Policy means that the collection, use, and sharing of your information is subject to the updated Policy.
Scope and Applicability
This Policy does not apply to brands operated by our affiliated companies that have a separate privacy policy, or to websites, apps, products, or services that we do not own or control, such as third party websites and/or applications linked on the Services. Information you provide to third parties is governed by their respective privacy policies, which we encourage you to review for more information about their practices. In addition, our products and services may be made available to you through salons, other retailer’s stores, and/or other channels. The collection and use of your information by such third parties is subject to the policies and practices of those third parties, for which modchange.com is not responsible. We encourage you to read the privacy policy of every site or channel you visit or order from.
We also work with a number of trusted distributors to make certain modchange.com products available in the United States and select international markets. Customers placing an order through a modchange.com distributor will be subject to the distributor’s terms and conditions of sale and privacy policies and practices, and the distributor is responsible for order fulfillment. Personal information about customers who place an order with one of our distributors may be shared among modchange.com and its distributors. We encourage you to carefully review any distributor’s privacy policies and practices before placing an order with them, and contact the relevant distributor for more information about their privacy practices.
With respect to the personal information described in this Policy, our lawful bases of processing such information could vary based upon the applicable jurisdiction, but may include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver the products or services you have requested), compliance with law and other legal obligations, and/or our legitimate interests.
Personal Information We Collect
We may obtain personal information about you from a variety of sources depending on our relationship with you.
Personal Information You Provide
We collect personal information from you when you submit that information to us or otherwise provide it in connection with the Services. For example, some of the personal information that you may provide includes the following:
Accounts：
When you create an account, we may collect your contact information (such as your first and last name and email address), demographic information (such as your birthday and zip code), your communication/marketing preferences, and other information that you provide during the account registration or sign-up process. We may also collect profile and other information that you choose to save in your account, including to use for future purchases, such as your shipping addresses and payment information (“Card on File”). When you add a Card on File to your account, we collect your payment information details (such as billing address, phone number, and zip code).
To create, maintain, and monitor your account, including offering functionalities such as easy checkout and the ability to save user preferences and transaction history.
Newsletter：
When you sign-up or choose to receive our newsletter, we collect the personal information you provide, such as your name, the month and day of your birthday, phone number, e-mail address, and mailing address.
To send content that may be interesting or useful to you.
Communications With Us：
When you communicate with us, including contacting us for support, to provide feedback or comments, to participate in a virtual consultation, survey, or event, to contact our customer service team, or to make a request or other inquiry, we may collect your name and contact information (such as e-mail address or phone number), as well as any other information that you choose to provide to us. In some cases, we may record customer service calls for quality assurance.
To respond to and/or follow-up on your issues or feedback, and to provide information in response to your requests and inquiries.
Posting in Public Forums：
If you choose to submit or post information in a public space on our websites or on our social media pages, such as creating a public profile, rating our products, submitting content as part of our online community, or leaving a testimonial, we may collect the information you share.
To understand your opinions and to provide a forum for discussion, asking questions, posting photos and reviews, and sharing experiences.
Promotional Communications：
When you sign up to receive promotional communications from us, such as email communications, mobile messages (including text and/or push notifications), and postal mailings, we collect your contact information. We may also collect certain information about how you interact with the emails and promotional messages we send you.
To communicate with you and send promotional materials such as trend alerts, promotions, new product launches, and event invitations. We also use this information to understand how you interact with our communications with you.
Purchasing Online：
When you place an order for a product or service on our websites, we collect information needed to process your order, such as your name, shipping address, payment information, billing address, order details, and subscription information.
To fulfill your orders for products or services, and to process your payments for such products or services. We also use this information to provide you receipts and order updates.
Surveys：
If you choose to participate in one of our surveys, we will collect the personal information that you provide, such as product preferences, gender, age, occupation, household information, marital status, income, ethnicity, education, and other information you may choose to provide.
To assess the popularity of our products and services and for other research and development purposes.
Personal Information from Third Party Sources
We may collect personal information about you from third parties, such as our affiliated companies, distributors, salon and retail partners, service providers, social media platforms, advertising partners, public sources, and other sources. We may use this information and combine it with other personal information that we have already collected about you, including to supplement or update our records, improve the quality or personalization of our communications to you, help prevent or detect fraud, and for the other purposes described in this Policy. In addition, you may have the opportunity to link or otherwise connect to a third-party platform through the Services, such as when creating an account or purchasing a product on our Site. If you choose to connect with a third-party platform, they will provide us with certain personal information about you, such as to facilitate the registration and maintenance of your account or process your order.
Personal Information Automatically Collected
We, our service providers, and our advertising partners may automatically collect certain types of information about you, your device, and your activity over time on our Services and across other sites and online services. This information helps us to make our Services work more efficiently, evaluate use of our Services, support our website analytics and marketing campaigns, and the other purposes described in this Policy. Here are some of the types of information that may be automatically collected:
·Services Metadata: When a user interacts with the Services, metadata is generated that provides additional context about the way you interact with the Services.
·Log Data: Our servers may automatically collect information about your visit to our Services, including IP addresses and associated information, visit history, browser type and settings, the date and time the Services were accessed and used, information about browser configuration and plugins, language preferences.
·Device Information: Information about your device (e.g. hardware model and manufacturer, operating system and version, unique device identifiers, browser type, screen resolution, IP address, and mobile network information) when you access Services.
·Location Information: We may receive information from you that helps approximate your location, such as using an IP address received from your browser to determine an approximate location.
·Online activity information: Information about your online activity, such as the website you visited before browsing to the Services, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
We use cookies and similar tracking technologies to collect some of this information, as described further below in this Policy.
Sensitive Personal Information
Unless we specifically request it, we ask that you not provide us with any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services, or otherwise to us.
How We Use Personal Information
We may use personal information for the purposes described below and as otherwise described in this Policy or at the time of collection.
To Provide the Services
We may use your personal information to provide the Services, such as to:
·Deliver and operate the Services and our business.
·Monitor and improve your experience on the Services.
·Provide you with the products and services you request, process your transactions, and monitor and store information about your orders.
·Identify you when you visit our Services and/or confirm a person’s authority as a representative or agent.
·Create, manage, monitor, and maintain your account on the Services.
·Determine your eligibility for and administer any benefits related to your professional stylist account.
·To respond to your comments and questions and provide customer service.
·To send you information including order confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
Research and Development
We may use your information for research and development purposes, including to study and improve the Services and our business, to understand and analyze the usage trends and preferences of our users, and to develop new features, functionality, products, and services. As part of these activities, we may link or combine user information with other information and create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes.
Direct Marketing
We may send you modchange.com-related or other direct marketing communications as permitted by law, including through email, text messages, and other forms of communication. You may opt-out of our marketing communications as described in the “Your Choices” section below.
Interest-Based Advertising
We work with third-party advertising companies and social media platforms to help us advertise our business and to display ads for our products and services. These companies may use cookies and similar technologies to collect information about you (including the types of information described above in the section called “Personal Information Automatically Collected”) over time across our Service and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. In addition, some of these companies may use hashed customer lists that we share with them to deliver ads to you and to similar users on their platforms. You can learn more about your choices for limiting interest-based advertising in the “Your Choices” section below.
To Comply with Laws and Regulations
We will use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
Compliance, Fraud Prevention, and Safety
We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) maintain the safety, security, and integrity of our Services, products and services, business, databases, and technology assets; (b) protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims); (c) audit our internal processes for compliance with legal and contractual requirements and internal policies; (d) enforce the terms and conditions that govern the Services; and (e) prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
With Your Consent
In some cases we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.
How We Use Cookies and Similar Tracking Technologies
We collect personal information automatically through the use of cookies and similar tracking technologies, such as:
Log files, which track actions occurring on the Services, and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Cookies, which are small files placed on your device when visiting the Sites. We, or third parties we do business with, may use cookies to help us analyze our web page flow, customize our services, content and advertising, measure promotional effectiveness and promote trust and safety, among other things. For more information, please visit our Cookie Policy.
Web beacons, also known as pixel tags or clear GIFs, may be used to track the traffic patterns of users from one page to another, including to determine whether webpage or email was accessed or opened or that certain content was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns. For example, web beacons allow us to know what pages on our Services have been visited, what emails have been opened, and if our banner ads have been effective.
Our third-party advertising service providers may also use cookies and similar tracking technologies to recognize you when you visit the Services, to help determine how you found the Services, to collect information about your visit and your interaction with our ads, and for the other interest-advertising purposes described in Policy. For more information about your choices in connection with these technologies and their use in connection with interest-based advertising, see the section below titled “Your Choices.”
How We Retain and Secure Your Information
We will retain your personal data for as long as necessary to fulfill the purpose of collection, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish and defend legal claims, for fraud prevention purposes, or as long as required to meet our legal obligations. We strive to take reasonable steps designed to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. As a result, the security measures and other steps we have taken do not guarantee that your personal information will not be accessed, disclosed, altered or destroyed by breach of our security system or via transmission over the internet. By using the Services, you acknowledge that you understand and agree to assume these risks.
The safety and security of your personal information also depends on you. If you have an account with us, you are responsible for keeping your membership details confidential. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use.
Updated on 2024-07-27
Best Regards
https://www.modchange.com