Refund & Return Policy
What is your return/exchange policy?
If for any reason you are unsatisfied with modchange.com, you may request to return or replace products within 14 Days of the date of purchase for orders placed directly through our website.
How do I process a return?
To return your item, please contact a customer service representative at +61485988512 or via email at [email protected]. Our business hours are Monday- Friday from 9am-5pm PST.
What happens if my product arrives damaged?
If your order from modchange.com arrives damaged and/or unusable, please contact a customer service representative at +61485988512 or at [email protected]. Our business hours are Monday-Friday from 9am-5pm PST.
When will my credit card be refunded?
Please allow up to two weeks for your refund to appear on your credit card statement, each financial institution varies.
Avoid Contacting Your Credit Card Company
While the refund is being processed, we kindly request that you refrain from contacting your credit card company to request a refund directly. Resolving return-related disputes through your credit card company can take additional time and may delay the overall refund process.
Patience During the Return Process
We understand that waiting for a refund can be frustrating, but we ask for your patience throughout the return process. The duration of processing refunds is influenced by various factors, including your bank's policies and the resolution of any return-related disputes.
Seeking Assistance for Unusual Delays
If you experience any unusual delays or issues related to your refund that extend beyond the expected time frame, please do not hesitate to contact our customer support team at any time. We are here to assist you and ensure a smooth resolution to any concerns you may have.
We appreciate your understanding and cooperation in adhering to our return and refund policy. Your satisfaction is our priority, and we are committed to providing you with the best possible shopping experience. Should you have any questions or require assistance, please reach out to us at [email protected].
Return address
Address：77 Yulara Dr, Yulara NT 0872, Australia
Updated on 2024-07-27
Best Regards
https://www.modchange.com